Refund Policy
We want you to be happy with Qubit 3D. This policy explains when you can get your money or credits back.
1. Failed jobs: credits back automatically
If a job in the app fails (for example a plan cannot be read, or a 3D tour cannot be built), the credits for that job are returned to your balance automatically. You are never charged twice for the same plan or the same request.
2. Unused credit packs: 14 days
If you bought a one-time credit pack and have not used any of its credits, you can ask for a full refund within 14 days of purchase.
3. Partly used packs
Once credits from a pack have been used, the pack is not refundable. If something went wrong with a result, tell us: we will fix it or return the credits for that job.
4. Studio (monthly)
You can cancel any time; it stops at the end of the current month and is not charged again. The month already started is not refunded. If you are charged for a renewal you did not want and have not used any of that month's credits, ask within 7 days and we will refund it.
5. Free and promotional credits
Free credits, launch offers and promotional credits have no cash value and cannot be refunded.
6. Photoreal and custom work
Photoreal images, films and other custom work are quoted and agreed with you before we start. If we do not deliver what we agreed, we will redo the work or refund you.
7. How to ask
Email [email protected] with your account email and the purchase date (and the bKash or Nagad transaction ID if you paid that way). We reply within 3 working days. Approved refunds go back to the original payment method within 10 working days; card payments are refunded through our payment partner.